<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[SureCall Contact Centers Ltd.]]></title><description><![CDATA[Outsourced Customer Contact Center and BPO providing customized solutions to companies globally.]]></description><link>https://www.surecallcc.uk/resources</link><generator>RSS for Node</generator><lastBuildDate>Wed, 21 Oct 2026 05:03:31 GMT</lastBuildDate><atom:link href="https://www.surecallcc.uk/es/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Why SureCall’s Hybrid AI/Human Model Wins, Every Time.]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder)  The BPO Industry's Dirty Little Secret Most BPOs sell you a monthly agent rate  that SOUNDS like a deal Onshore agents run $2,600–$3,400/month per agent . Offshore? $1,000–$2,000/month . Sounds reasonable, right? Until you realize you're paying that whether your phones ring or not It's like renting an entire hotel floor... for a Tuesday night nap. The REAL Problem with Traditional BPO Billing You pay for warm bodies, not warm results A traditional model charges...]]></description><link>https://www.surecallcc.uk/post/why-surecall-s-hybrid-ai-human-model-wins-every-time</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c2</guid><pubDate>Thu, 19 Mar 2026 03:42:41 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_592a693d1133473ea4768e607f576ff9~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Multilingual Omnichannel Contact Center Support, 24/7]]></title><description><![CDATA[Your customers speak different languages, use different channels, and need help at different hours. Your contact center has to meet all of them – consistently, securely, and at scale. SureCall's multilingual omnichannel contact center support powered by Amazon Connect with AI is built for exactly this challenge. We deliver 24/7 customer support across voice, live chat, email, and messaging in multiple languages, with dedicated agent teams trained on your brand and an Amazon Connect with...]]></description><link>https://www.surecallcc.uk/post/multilingual-omnichannel-contact-center-support-24-7</link><guid isPermaLink="false">6a736a029c8afbafcbbb89d4</guid><pubDate>Fri, 19 Jun 2026 19:52:55 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/979949_20b90dcdc3b64d3d9b73e7afa6727f22~mv2.png/v1/fit/w_816,h_534,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Elastic Staffing: Outsourced Customer Support That Scales With Your Business]]></title><description><![CDATA[As your business grows, so do your customers' expectations. Keeping up with rising support demand – without overbuilding your team or locking into rigid contracts – is one of the biggest challenges that growing businesses face. Hiring and training in-house agents is expensive, and many outsourced providers charge you for capacity you don't always need. With SureCall, you only pay for what you use – no wasted spend, no unused capacity. SureCall Contact Centers is built differently. Our elastic...]]></description><link>https://www.surecallcc.uk/post/elastic-staffing-contact-center-outsourcing-for-2026</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c1</guid><pubDate>Mon, 15 Jun 2026 20:51:44 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/979949_cd39f99879ce4554a5b4b9b1ee1f9990~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Are You Really Ready for a Game-Changer for Your Businesses?  ]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder)  Let’s kill a myth: calls are not “going away.” When customers really need help, they pick up the phone (or fire off a chat), and they expect a person who can fix things fast or at least understand what they are asking for.  Contact volumes (callers) can range from hundreds to thousands of contacts a month, depending on your business — so pretending an 8-to-5 in-house team can cover every spike, season, promo, or “uh-oh” moment, is naive and wishful thinking…...]]></description><link>https://www.surecallcc.uk/post/contact-center-outsourcing-revenue-game-changer</link><guid isPermaLink="false">6a736a029c8afbafcbbb89d7</guid><pubDate>Wed, 26 Nov 2025 21:04:39 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_31176f6a19a24a0aab427640546a9028~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[SureCall Contact Centers Recognized as a Clutch Global Leader for Fall 2025]]></title><description><![CDATA[By Marc Bombenon SureCall named a Top B2B Company in BPO Services SureCall Contact Centers, a leading provider of customer experience and outsourced contact center solutions, has been named a 2025 Fall Clutch Global Award Winner  in the BPO Services category. This recognition places SureCall among the top-performing B2B providers worldwide , selected through Clutch’s trusted methodology based on verified client reviews, industry expertise, market presence, and consistent delivery of...]]></description><link>https://www.surecallcc.uk/post/clutch-global-leader-bpo-services-2025</link><guid isPermaLink="false">6a736a029c8afbafcbbb89e1</guid><pubDate>Mon, 17 Nov 2025 22:30:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_cfb97f38ce4d49b194acd0ba1cc55005~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Be financially more efficient with high customer satisfaction, than the rest – Marc’s AI Insight 3]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder) If you only remember one thing, remember this. AI plus expert agents lets you do more with less, without cutting corners on CX. Pay only for what you use. Scale up for peak season. Scale down when it is quiet. Modern contact centers can be deployed quickly, changed in minutes, and integrated with your systems without lengthy projects, which is why independent firms now rate these platforms as leaders and why well-publicized customer stories report faster time to...]]></description><link>https://www.surecallcc.uk/post/financially-efficient-high-csat</link><guid isPermaLink="false">6a736a029c8afbafcbbb89b6</guid><pubDate>Fri, 14 Nov 2025 19:12:34 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_8049d3f47cd84768b97d20d7719418b0~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Don’t miss the exceptional benefits of AI-enhanced CX services – AI Insight 2]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder) Great CX used to mean hiring more people. Great CX now means giving every person superpowers. With AI-enhanced services, agents receive live suggestions, step-by-step guides, and quick actions that remove friction. That means fewer transfers, fewer “let me check on that,” and more issues solved on the first contact. Independent case studies report double-digit gains in first contact resolution and lower handle times after moving to modern cloud platforms with AI...]]></description><link>https://www.surecallcc.uk/post/ai-enhanced-cx-benefits</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c5</guid><pubDate>Wed, 12 Nov 2025 22:28:08 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_49d79930b435430e80f92ebe5ecde61d~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[SureCall introduces AI assistance with voice calls &#38; webchat – Marc’s AI Insight 1]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder) Imagine your best agent on their best day, every day. That is the point of AI assistance at SureCall. We pair real humans with an always-on copilot that listens in real time, pulls the right knowledge instantly, and suggests the next best action. Your customers hear confident, accurate answers faster. Your agents feel calmer and more effective. You get shorter queues, cleaner notes, and fewer follow-ups. Independent research on modern contact centers shows AI...]]></description><link>https://www.surecallcc.uk/post/surecall-ai-assistance-voice-webchat</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c6</guid><pubDate>Mon, 10 Nov 2025 18:54:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_ee35498a5c4a4ad6a83634eb61a42c45~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[AI: Amazing, Impressive… and Absolutely Not Ready to Answer Your Customer’s Call]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder) I’ve been in the call center business for over 3 decades, and I’ve watched technology move from rotary phones to omnichannel AI dashboards that claim to know what your customer meant  to say before they finish saying it. Impressive? Absolutely. Ready to replace your live agents? Not even close. Let me explain before someone in Silicon Valley sends me a holographic fruit basket.  The Bleeding Edge, Emphasis on Bleeding Engineers are doing amazing work in labs....]]></description><link>https://www.surecallcc.uk/post/ai-is-not-ready-to-answer-your-customers-call</link><guid isPermaLink="false">6a736a029c8afbafcbbb89da</guid><pubDate>Thu, 06 Nov 2025 21:32:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_f98de2e5b4a6456490f710c7c8eb6cf6~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Maximizing Profit Margins Through Smarter Rebate Strategies]]></title><description><![CDATA[By Marc Bombenon (CEO/Founder) Rebates can be profit makers or profit killers  it all depends on how you run them. When managed strategically, they reward loyalty, attract new buyers and reveal exactly how your customers think. But without the right structure and tools, they drain margins and clog up your operations with added work. Meh. The truth? Smarter rebate processing isn’t about offering more  discounts  it’s about designing rebates that actually drive behavior, backed by management...]]></description><link>https://www.surecallcc.uk/post/smarter-rebate-strategies</link><guid isPermaLink="false">6a736a029c8afbafcbbb89d3</guid><pubDate>Tue, 21 Oct 2025 20:49:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a1b65f_fd16afbb4b0846ed8328709001be18bd~mv2.webp/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Trends and Insights in BPO Customer Service for 2025]]></title><description><![CDATA[Did you know that almost 90% of businesses compete on customer experience? The rest are governments and monopolies.  (Just contact them...]]></description><link>https://www.surecallcc.uk/post/trends-and-insights-in-bpo-customer-service-for-2025</link><guid isPermaLink="false">6a736a029c8afbafcbbb89bd</guid><pubDate>Tue, 10 Dec 2024 09:43:37 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/fccba3_1fee507cf1dd4263acc1ddccd1f1597d~mv2.jpg/v1/fit/w_388,h_194,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Top Trends Shaping Outsourced Customer Support]]></title><description><![CDATA[Outsourcing customer support  is like hiring a friend who’s really good at solving problems, never takes a vacation, and somehow always...]]></description><link>https://www.surecallcc.uk/post/top-trends-shaping-outsourced-customer-support</link><guid isPermaLink="false">6a736a029c8afbafcbbb89bb</guid><pubDate>Tue, 10 Dec 2024 09:40:41 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/5ea0a1_6454740534ca45759d2a1031ff3d6b31~mv2.jpg/v1/fit/w_388,h_194,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[How Inbound Customer Support Builds Brand Loyalty and Trust]]></title><description><![CDATA[Customers want answers—fast, accurate, and hassle-free. When you deliver, they stick around. That’s the magic of inbound customer support...]]></description><link>https://www.surecallcc.uk/post/how-inbound-customer-support-builds-brand-loyalty-and-trust</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c3</guid><pubDate>Tue, 10 Dec 2024 09:29:09 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/fccba3_4d0611f8bd424e0f88e7c56f310cd345~mv2.jpg/v1/fit/w_388,h_194,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Fantastic Benefits of Using an Outsourced Contact Center]]></title><description><![CDATA[If chatbots will handle nearly all primary communications by 2029, and 65% of companies are already using them, outsourcing your contact...]]></description><link>https://www.surecallcc.uk/post/fantastic-benefits-of-using-an-outsourced-contact-center</link><guid isPermaLink="false">6a736a029c8afbafcbbb89bc</guid><pubDate>Mon, 09 Dec 2024 18:30:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/fccba3_0a6c5e128bda4711907b913d4cee0ede~mv2.jpg/v1/fit/w_388,h_194,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Maximizing Safety with Emergency Response Services: A Guide]]></title><description><![CDATA[Imagine the calm before a storm, then suddenly, chaos ensues. That's where emergency response services step in, becoming our unsung heroes.]]></description><link>https://www.surecallcc.uk/post/maximizing-safety-with-emergency-response-services-a-guide</link><guid isPermaLink="false">6a736a029c8afbafcbbb89b8</guid><pubDate>Sun, 24 Mar 2024 10:46:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ac6559_54109ecbea19498d9d26f49db866963b~mv2.png/v1/fit/w_1000,h_816,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Boost Your Business with Working Solutions Call Center]]></title><description><![CDATA[Imagine a world where your customer service problems solve themselves. ]]></description><link>https://www.surecallcc.uk/post/boost-your-business-with-working-solutions-call-center</link><guid isPermaLink="false">6a736a029c8afbafcbbb89d8</guid><pubDate>Fri, 22 Mar 2024 22:47:55 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ac6559_d3bf898853f74059acd233bc4cee3ce4~mv2.png/v1/fit/w_1000,h_816,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Boost Your Business with Expert BPO Contact Center Services]]></title><description><![CDATA[The world of customer service is evolving at breakneck speed, and companies continually search for cost-effective methods to refine workflow]]></description><link>https://www.surecallcc.uk/post/boost-your-business-with-expert-bpo-contact-center-services</link><guid isPermaLink="false">6a736a029c8afbafcbbb89cd</guid><pubDate>Wed, 20 Mar 2024 14:33:45 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ac6559_d3a203d8647a4b2d8dd59f72757d4335~mv2.png/v1/fit/w_1000,h_816,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[Saving Big with Business Process Outsourcing BPO Industry]]></title><description><![CDATA[Discover how the business process outsourcing BPO industry can revolutionize your operations, driving cost savings and efficiency.]]></description><link>https://www.surecallcc.uk/post/saving-big-with-business-process-outsourcing-bpo-industry</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c0</guid><pubDate>Tue, 19 Mar 2024 16:48:09 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/edfc04_92f42dd1767642edbdcc61ade23b9cac~mv2.png/v1/fit/w_1000,h_600,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[What Customer Service Means for Your Business Success]]></title><description><![CDATA[Let's explore what customer service means for your business success, going beyond the routine of answering calls or responding to emails. ]]></description><link>https://www.surecallcc.uk/post/what-customer-service-means-for-your-business-success</link><guid isPermaLink="false">6a736a029c8afbafcbbb89cc</guid><pubDate>Mon, 18 Mar 2024 18:35:47 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ac6559_c30a913a8501451db7b61e28970acaa2~mv2.png/v1/fit/w_1000,h_816,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item><item><title><![CDATA[What Are the Benefits of Business Process Outsourcing?]]></title><description><![CDATA[Imagine standing at the edge of a vast ocean, your business on one side and uncharted territories of growth on the other. ]]></description><link>https://www.surecallcc.uk/post/what-are-the-benefits-of-business-process-outsourcing</link><guid isPermaLink="false">6a736a029c8afbafcbbb89c8</guid><pubDate>Sun, 17 Mar 2024 16:28:47 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ac6559_b43a5990f8824f39a6accf6f8a1ec3cf~mv2.png/v1/fit/w_1000,h_607,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Bombenon</dc:creator></item></channel></rss>